Exchanges on Populum for a higher concentration

We’d be happy to offer you an exchange during your 30-day trial. Here are the steps to move forward with an exchange: 

1. First, you’ll have to place a new order for the higher concentration on our website. Please follow up with us once the new order is placed. 
2. We will send a prepaid shipping label for your original order. 
3. Once you receive the new bottle, please ship back the original bottle using the prepaid shipping label and the box that the new bottle came in. 
4. Once we receive the old bottle, we'll issue you a refund on your initial order. 

* Please note that the 30-day trial only applies to one order per customer, so it would not apply to the new bottle.

Please let us know if you have any more questions. We hope that you will give one of our other concentrations a try. Thank you for trying Populum!